Best Auto Repair, Asheville

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed
    CLOSED 1/1/21

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

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    Nice space! Very helpful and accommodating!

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    We were from out of town and really worried about driving back home because our car was making a noise that didn't sound good, it was closing time for them and they still put our car up on the lift just to look to make sure nothing was major and we would not have a problem getting home. Thank you so much to them!!! Such friendly people and so helpful!! Very much appreciated!

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    Honest. Thorough. Detailed. Fair. Fixed an issue other shops attempted to fix but failed, handled all the paperwork needed to get a NAPA parts replacement from the previous shop. Nice waiting area, dog friendly. I hope I never have to come back to see them for complex issues with my vehicle, but if I do, I know they'll take care of me!

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    As a 1st time, but not last, customer I was totally satisfied. It was great getting good service and not feeling you were ripped off. It was a pleasure. See you next time.

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    Very knowledgeable and friendly.

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    This is the best Auto mechanic in Asheville hands down. Mike and his crew have worked on all my vehicles for almost a decade. Everything from oil changes to complete engine replacements. I have never had any problems, they always do a great job and finish the work in a timely manner. Finding a trust worthy Auto mechanic is not an easy task, Mike is the best I have ever worked with, his knowledge is vast which makes him one of the best at diagnosing problems.

Call us for service: 828-258-0548

ASE (Automotive Service Excellence)
CARQUEST
IATN (International Automotive Technicians' Network)
Jasper
TECH-NET
Interstate Batteries
  • Car Care Aware