Best Auto Repair, Asheville

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Ask Six Simple Questions to Select the Right Auto Repair Shop

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed
    CLOSED 1/1/21

Ask Six Simple Questions to Select the Right Auto Repair Shop

The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council

What People Say About Us

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    Nice space! Very helpful and accommodating!

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    We were from out of town and really worried about driving back home because our car was making a noise that didn't sound good, it was closing time for them and they still put our car up on the lift just to look to make sure nothing was major and we would not have a problem getting home. Thank you so much to them!!! Such friendly people and so helpful!! Very much appreciated!

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    Honest. Thorough. Detailed. Fair. Fixed an issue other shops attempted to fix but failed, handled all the paperwork needed to get a NAPA parts replacement from the previous shop. Nice waiting area, dog friendly. I hope I never have to come back to see them for complex issues with my vehicle, but if I do, I know they'll take care of me!

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    As a 1st time, but not last, customer I was totally satisfied. It was great getting good service and not feeling you were ripped off. It was a pleasure. See you next time.

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    Very knowledgeable and friendly.

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    This is the best Auto mechanic in Asheville hands down. Mike and his crew have worked on all my vehicles for almost a decade. Everything from oil changes to complete engine replacements. I have never had any problems, they always do a great job and finish the work in a timely manner. Finding a trust worthy Auto mechanic is not an easy task, Mike is the best I have ever worked with, his knowledge is vast which makes him one of the best at diagnosing problems.

Call us for service: 828-258-0548

ASE (Automotive Service Excellence)
CARQUEST
IATN (International Automotive Technicians' Network)
Jasper
TECH-NET
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