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Call us! 828-258-0548

JASPER

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • CARQUEST
  • IATN (International Automotive Technicians' Network)
  • Jasper
  • TECH-NET
  • Interstate Batteries
  • Car Care Aware

Testimonials

  • This is the best Auto mechanic in Asheville hands down. Mike and his crew have worked on all my vehicles for almost a decade. Everything from oil changes to complete engine replacements. I have never had any problems, they always do a great job and finish the work in a timely manner. Finding a trust worthy Auto mechanic is not an easy task, Mike is the best I have ever worked with, his knowledge is vast which makes him one of the best at diagnosing problems.
    -G. R.V.

  • I always buy new vehicles, so I rarely have mechanical issues with my cars. However, I typically order new tires for my cars online, and have gone to Mike Byer for years to have those installed on my cars. I also have my inspections done there, and as a matter of fact had new tires installed and an inspection done last week. I also know others who use Mike Byer, and have never heard of anyone having a bad experience. These guys are unfailingly polite, courteous, professional, and fair. Their pricing is the best in town, and I trust them (something that you value highly when dealing a mechanic, obviously). I would recommend them to anyone in the Asheville area who needs an auto mechanic.
    -Brian C.

  • I have used these folks twice now and each time they gave me clear reports of what they found and options for each including if/when/how to approach each. Their prices are great and things were done when promised. Great folks to work with!
    -Todd D.

  • I moved to the area 6 years ago and never thought I would find someone I trusted to take care of my car troubles. I'm so glad I found Mike Byer. Everyone is always very polite and respectful, in my experiences. Every service or repair I've had was completed in a timely manner and either at or under the estimated cost. They've come through in the clutch when I needed an oil change before making an emergency trip out of town and even checked my tire pressure. I show up without an appointment, having a tire that needed a patch and they handled it with grace. These folks treat you like a person and a member of a community, not like a dollar sign. This is also one of the few places that hasn't treated me differently based on my gender or what they assume I know about cars. I would highly recommend Mike Byer Auto for ALL of your automotive needs. Thanks guys, keep up the fantastic work!
    -Holly M.

  • An excellent example of a solid local and trusted shop. I've gone there several times and driven away feeling that what I asked for was done properly and at a reasonable cost. Reliability is worth a lot to me and I've not been let down.
    -Larry W.

  • Have been a customer of Mike's since 2008 and have had nothing but consistently successful experiences with him and his staff. In the automotive field, it's rare to find a trusted and highly experienced group of personnel who accurately troubleshoot the full variety of automotive issues, and who keep the customer's best interests a priority. His facility provides a personalized and comfortable atmosphere where the customer can feel confident in making a well informed purchasing decision. He and his associate, Sumpter, both have a way of reporting diagnostic results in a language that any customer can easily understand. In short, I would recommend anyone to Mike Byer Autoworks.
    -A.J. M

  • Mike Byer Auto fixed my car for $400 less than what I was quoted at Mountain View Tire. They are honest and knowledgeable and give great customer service. I will come back.
    - Emily